Bandwidth you buy never expires, so you never lose what you paid for by not using it. This policy explains when we refund money and how to ask. It’s part of our Terms of Service.
Try before you buy
You can try our proxies free before topping up. We recommend testing your use case first, because most purchases can’t be refunded once the bandwidth is delivered.
Bandwidth purchases
- Once a plan is active and its bandwidth is added, the purchase is final.
- Unused bandwidth stays on the plan and doesn’t expire while your account is open.
- If a paid order can’t be set up, for example because capacity isn’t available, we refund the full amount to your balance.
- If a fault on our side stops you from using bandwidth you paid for, contact us and we’ll credit your balance for what you couldn’t use.
Balance top-ups
- Money added to your balance stays there until you spend it.
- Crypto payments can’t be reversed, so we generally can’t return unspent balance. If you were charged by mistake or twice, contact us within 14 days and we’ll put it right.
- Redeem codes and promotional credit have no cash value and can’t be refunded.
When we don't refund
- Accounts suspended or closed for breaking our Acceptable Use Policy.
- Target websites blocking or limiting your requests, which is outside our control.
- Bandwidth used through your credentials, including by anyone you shared them with.
Your rights as a consumer
The service starts as soon as you buy, at your request. Where the law gives consumers a right to cancel, that right ends once the bandwidth is delivered. Nothing in this policy affects rights you have under the law where you live.
How to ask for a refund
Open a support ticket from your dashboard, or email support@havuproxy.com from your account address. Tell us the order or payment and what went wrong. We reply within 2 business days, and approved refunds go back to your balance.